How Modifying Our Services During Quarantine Still Offers Quality Solutions For Patients
It’s an interesting time. To say that business has been great would be a complete lie. However, it’s working with our client base and continuing to find creative ways to help them that drives our momentum to modify our services and to continue to help our patients.
Recently, we had an amazing experience helping a patient’s 90-year-old father. He is a veteran who has been wearing hearing aids for over 25 years. Here is her experience:
My 90-year-old dad has been wearing hearing aids for over 25 years. In recent years, he has been able to acquire them from the Veteran’s Administration. Unfortunately, they would only offer him an old fashioned, custom molded aid, which typically doesn’t fit very well and tends to fall out. When you’re 90 years old, you’re already working really hard to posture upright. Your focus isn’t on a tiny device that’s just fallen out of your ear.
A week into the COVID-19 crisis, my Dad lost an important hearing aid – the one for the ear that helps him recognize language. He tried to replace it with an old one while trying to get in touch with the VA. Two weeks later, we were finally advised the VA was closed, not seeing patients, and they could not help him. Then the old hearing aid fell to pieces in his hands. Now, he couldn’t hear, couldn’t communicate and became withdrawn, angry and confused. No one could help. Costco was closed. Sam’s Club was closed. Private audiology offices are closed. He began to deteriorate very quickly. It was heartbreaking to watch.
I’ve been a patient of Nola Aronson of Advanced Audiology for several years. Desperate, I called her for advice and she returned my call very quickly. Even though my Dad is not Nola’s patient, she immediately offered to help. Through some special emergency services her office provides, Nola helped fit my Dad with new, working hearing aids, better quality and newer than what he previously wore and adjusted to his personal needs. He was able to hear the turn signal in the car on the drive home!! What an amazing transformation! He’s smiling, talking, and hearing better than he has in the last five years.
So, think carefully folks – does the Costco hearing center do that? Does Sam’s Club’s hearing center do that? You may think you’re saving a few dollars, but in the long run, you need an experienced, professional Audiologist - someone ready and able to help not just during office hours, but during the difficult times too. Nola Aronson of Advanced Audiology is that person.
Thank you Nola!
No, thank YOU Kathy! We’re grateful you thought of us for your dad’s hearing needs during his emergency crisis! Thank you so much.